Ngaphakathi kwama-cubicle aphithizelayo, kuvela inguquko ethule. Ukuhlolwa kokuhlaziywa kobuntu kuguqula isigqi sansuku zonke sempilo yasehhovisi ngobuqili. Njengoba ozakwethu beqala ukuhlukanisa ubuntu bomunye nomunye “amaphasiwedi,” lokho kungqubuzana okuncane okwake kwafihlwa—njengomkhuba Wozakwethu A wokuphazamisa, ukuphishekela ukuphelela kozakwethu B, noma ukuthula kozakwethu C emihlanganweni—kungazelelwe kuba nencazelo entsha ngokuphelele. Lo mehluko ocashile uyayeka ukuba izicefe nje zasemsebenzini; esikhundleni salokho, ziba izinto zokufunda ezinempilo, okwenza ukusebenzisana kweqembu kube bushelelezi ngendlela engakaze ibonwe futhi kujabulise ngokungalindelekile.
I. Ukuvula “Ikhodi Yobuntu”: I-Friction Iba Isiqalo Sokuqonda, Hhayi Isiphetho
- Ukusuka Ekungaqondini Kuya Ekuqophelweni Kwekhodi: U-Sarah Ovela Kwezokumaketha wayevame ukuzizwa ekhathazekile—eze akuhumushe njengokungabambisani—lapho u-Alex waseTech ethula phakathi nezingxoxo zephrojekthi. Ngemva kokuthi iqembu lifunde ngokuhlelekile amathuluzi okuhlaziya ubuntu (njengemodeli ye-DISC noma izisekelo ze-MBTI), u-Sarah wabona ukuthi u-Alex angase abe uhlobo “lokuhlaziya” lwakudala (Oluphezulu C noma Umcabango Ongenayo), oludinga isikhathi esanele sokucubungula sangaphakathi ngaphambi kokunikela ngemininingwane ebalulekile. Ngaphambi komhlangano owodwa, uSarah wathumela amaphuzu engxoxo ku-Alex. Umphumela? U-Alex akagcinanga nje ngokuba nengxenye ngenkuthalo kodwa uhlongoze ukuthuthukiswa okubalulekile umphathi wephrojekthi okubizwa ngokuthi “iphuzu loshintsho.” “Kwakunjengokuthola ukhiye,” kucabanga uSarah. “Ukuthula akuselona udonga, kodwa kuwumnyango odinga isineke ukuze uvuleke.”
- Ukuxhumana Okushintshayo: UMike, “iphayona elishisekelayo” leqembu lezokuthengisa (High D), waphumelela ezinqumweni ezisheshayo futhi waqonda ngqo ephuzwini. Lokhu kwakuvame ukumethusa uLisa, ohola isevisi yamakhasimende ngesitayela “Esiqinile” (High S), owazisa ukuvumelana. Ukuhlaziywa kobuntu kwakhanyisa ukuhlukana kwabo: Intshisekelo kaMike yokuthola imiphumela nokugxila kukaLisa ebuhlotsheni kwakungekhona okulungile noma okungalungile. Ithimba lethule “amakhadi ancamelayo okuxhumana” ukuze licacise izindawo zokunethezeka. Manje, uMike uyacela: “Lisa, ngiyazi ukuthi uyakwazisa ukuvumelana kweqembu; uthini umbono wakho ngomthelela walesi siphakamiso kulwazi lweklayenti?” U-Lisa uyaphendula: “Mike, ngidinga isikhathi esengeziwe sokuhlola ukuthi kungenzeka yini; ngizoba nempendulo ecacile ngo-3 PM.” Ukungqubuzana kwehle kakhulu; ukusebenza kahle kwanda.
- Ukwakha Umbono Wamandla: Ithimba ledizayini livamise ukungqubuzana phakathi kokuhluka kobuciko (isb, izici zomklami ezithi N/Intuitive) kanye nokunemba okudingekayo ukuze kwenziwe (isb, izici zonjiniyela ze-S/Sensing). Ukwenza imephu amaphrofayela obuntu beqembu kukhuthaze umqondo “wokwazisa amandla ahambisanayo”. Umphathi wephrojekthi uvumela ngamabomu izingqondo zokudala ukuthi zihole ezigabeni zokucabanga, kuyilapho amalungu anemininingwane ethathe izintambo ngesikhathi sokwenza, eguqula “amaphuzu okungqubuzana” abe “amaphuzu okukhipha isandla” phakathi nokuhamba komsebenzi. Umbiko we-Microsoft Work Trend Report ka-2023 ugqamisa ukuthi amaqembu “anozwela” oluqinile “nokuqonda izitayela ezihlukene zomsebenzi” abona amanani empumelelo yephrojekthi ephakeme ngo-34%.
II. Ukuguqula "Izingxoxo Zomsebenzi" zibe "Ikilasi Elijabulisayo": Ukwenza Ukugaya Kwansuku Zonke Injini Yokukhula
Ukuhlanganisa ukuhlaziywa komuntu endaweni yokusebenza kudlulela ngalé kombiko wokuhlola wesikhathi esisodwa. Kudinga ukuzijwayeza okuqhubekayo, okuhambisana nezimo lapho ukufunda kwenzeka ngokwemvelo ngokusebenzisana kwangempela:
- Umdlalo “Wokubhekwa Kobuntu Bosuku”: Ifemu eyodwa yezobuciko isingatha “Ukwabelana Kwesikhashana Kobuntu” masonto onke, okungakahleleki. Umthetho ulula: yabelana ngokuziphatha osebenza naye oqashelwe kulelo sonto (isb, ukuthi othile uxazulule kanjani ukungqubuzana ngekhono noma usihlalo womhlangano ngempumelelo) futhi unikeze incazelo enomusa, esekelwe kubuntu. Isibonelo: “Ngiqaphele ukuthi u-David akazange atatazele lapho iklayenti lishintsha izimfuneko ngomzuzu wokugcina; ngokushesha wabala imibuzo ebalulekile (ukuhlaziya kwakudala kwe-C High!). Yinto engingafunda kuyo leyo!” Lokhu kwakha ukuqonda futhi kuqinisa ukuziphatha okuhle. Umqondisi wakwa-HR u-Wei Wang uyaphawula: “Le ndlela yokuphendula eyakhayo yenza ukufunda kube lula kodwa kukhumbuleke ngokujulile.”
- Izimo "Zokushintshana Kwendima": Ngesikhathi sokubheka emuva kwephrojekthi, amaqembu alingisa izimo ezibalulekile ngokusekelwe ezicini zobuntu. Isibonelo, oxhumana naye oqondile ujwayele ukusebenzisa ulimi olusekela kakhulu (eliphezulu S), noma ilungu eligxile enqubweni lizama ukucabanga ngokuzenzakalelayo (ukulingisa I-High I). Ithimba le-IT eTokyo lithole ukukhathazeka kwangemva kokuzivocavoca mayelana "nezinguquko ezingahleliwe" zehle ngo-40%. “Ukuqonda ukuthi 'kungani' ngemuva kokuziphatha kothile kuguqula izikhalazo zibe ilukuluku nokuhlola,” kwabela uMholi Wethimba u-Kentaro Yamamoto.
- Ikhithi Yamathuluzi "Yolimi Lokuhlanganyela": Dala "Umhlahlandlela Wokubambisana Wobuntu" othize weqembu ngemishwana esebenzayo namathiphu. Izibonelo: "Lapho udinga isinqumo esisheshayo esivela ku-High D: Gxila ezinkethweni ezibalulekile nezinsuku zokugcina. Lapho uqinisekisa imininingwane nge-High C: Iba nedatha elungile. Ukufuna imibono ku-I Ephezulu: Vumela isikhala esanele sokucabanga. Ukuphathisa ukwakha ubudlelwano ku-High S: Nikeza ukwethenjwa okuphelele." Ukuqaliswa kweSilicon Valley kushumeke lo mhlahlandlela endaweni yawo yangaphakathi; ukuqashwa okusha kuqala ukusebenza phakathi nesonto, kunciphisa isikhathi sokugibela iqembu ngo-60%.
- Izinkundla zokucobelelana ngolwazi “Zokuguqulwa Kwezingxabano”: Uma kuphakama ukungqubuzana okuncane, akusagwenywa kodwa kusetshenziswa njengesifundo sesikhathi sangempela. Ngomsizi (noma ilungu leqembu eliqeqeshiwe), ithimba lisebenzisa uhlaka lomuntu ukuze likhiphe: “Kwenzekani?” (Amaqiniso), “Singakubona kanjani lokhu ngamunye?” (Izihlungi zobuntu), “Uyini umgomo wethu okwabelwana ngawo?”, kanye nokuthi “Singayilungisa kanjani indlela yethu yokuphila ngokusekelwe kuzitayela zethu?” Ifemu yezeluleko yase-Shanghai esebenzisa le ndlela yehlise isilinganiso sesikhathi semihlangano yanyanga zonke yeminyango ehlukahlukene futhi yabona ukugculiseka kwesixazululo okuphezulu kakhulu.
III. Ukusebenzisana Okushelelayo Nokuxhumana Okujulile: I-Emotional Dividends Beyond Beyond.
Izinzuzo zokuguqula ukusebenzelana kwendawo yokusebenza kube “ikilasi elijabulisayo” zidlulela ngale kwezinqubo ezihlelekile:
- Izinzuzo Zokusebenza Okubambekayo: Isikhathi esincane esichithwe ngokungaqondi kahle, ukuxhumana okungasebenzi, kanye nokudonsa imizwa. Amalungu eqembu athola “indawo emnandi” yokuhlanganyela nezitayela ezihlukahlukene ngokushesha. Ucwaningo lweMcKinsey lukhombisa amaqembu anokuphepha okuphezulu kokuphepha kwengqondo akhulisa ukukhiqiza ngaphezulu kwama-50%. Ukuhlaziya ubuntu kuyisisekelo esibalulekile salokhu kuphepha.
- I-Unleashing Innovation: Ukuzizwa uqondwa futhi wamukelwe kunika amalungu amandla (ikakhulukazi abantu abangebona abavelele) ukuzwakalisa imibono eyahlukene. Ukuqonda umehluko kuvumela amaqembu ukuthi ahlanganise kangcono izici ezibonakala zingqubuzana—imibono eqinile enokuhlola okuqinile, ukuhlola okunesibindi ngokusebenza okuzinzile—okugqugquzela ukuqamba okusha okusebenzayo. I-3M's edumile "isiko lokuqamba" igcizelela kakhulu ukucabanga okuhlukahlukene kanye nokusho okuphephile.
- Ukujulisa Ukwethembana Nokuzuza: Ukwazi “ingqondo” yokuziphatha kozakwethu kunciphisa kakhulu ukusolwa komuntu siqu. Ukuqaphela “ukunensa” kukaLisa njengokucophelela, “ukuthula” kuka-Alex njengokucabanga okujulile, kanye “nokuqonda” kukaMike njengokufuna ukusebenza kahle kwakha ukwethembana okujulile. Lokhu “kuqonda” kukhuthaza ukuphepha okuqinile ngokwengqondo nokuba neqembu. Iphrojekthi ye-Google i-Aristotle ikhombe ukuphepha kwengqondo njengesici esiphezulu samaqembu asebenza kahle kakhulu.
- Ukuphakamisa Ukuphatha: Abaphathi abasebenzisa ukuhlaziywa kobuntu bathola “ubuholi obuzimele” bangempela: Ukubeka imigomo ecacile yabafuna inselele (Okuphezulu D), ukudala izimo ezisekelayo zabathanda ukuzwana (High S), ukuhlinzeka ngezinkundla zamakhono okudala (High I), kanye nokunikeza idatha eyanele yochwepheshe bokuhlaziya (High C). Ubuholi buyashintsha busuka kobukhulu obufanayo buyiswe ekunikezeni amandla okunembile. Isikhulu esiphezulu uJack Welch sigcizelele: “Umsebenzi wokuqala womholi ukuqonda abantu babo nokubasiza baphumelele.”
IV. Umhlahlandlela Wakho Ongokoqobo: Ukwethula Indawo Yakho Yokusebenzela “Ukuhlola Ubuntu”
Indlela yokwethula ngempumelelo lo mqondo eqenjini lakho? Izinyathelo ezibalulekile zifaka:
- Khetha Ithuluzi Elilungile: Qala ngamamodeli akudala (i-DISC yezitayela zokuziphatha, i-MBTI yokuncanyelwayo kwengqondo) noma izinhlaka zesimanje ezenziwe lula. Ukugxila ekuqondeni umehluko, hhayi ukulebula.
- Misa Imigomo Ecacile Nokuphepha Okugxilile: Gcizelela ithuluzi elokuthi "ukuthuthukisa ukuqonda nokusebenzisana," hhayi ukwahlulela noma ukufaka abantu isibhakela. Qinisekisa ukubamba iqhaza kokuzithandela nokuphepha kwengqondo.
- Ukusiza Ngobungcweti nokufunda Okuqhubekayo: Bandakanya umsizi onekhono ekuqaleni. Kamuva, hlakulela "Amanxusa Wokubambisana Komuntu" wangaphakathi ukuze uthole amasheya avamile.
- Gxila Ekuziphatheni Nezimo Zangempela: Njalo uxhumanisa ithiyori nezimo ezingokoqobo zomsebenzi (ukuxhumana, ukwenza izinqumo, ukungqubuzana, ukuphathisa abanye). Khuthaza ukwabelana ngezibonelo ezibambekayo kanye namathiphu angenziwa.
- Khuthaza Ukuzijwayeza Nempendulo: Khuthaza ngentshiseko ukusebenzisa imininingwane ekuhlanganyeleni kwansuku zonke. Sungula izindlela zokuphendula ukuze wenze ngcono izindlela. Idatha ye-LinkedIn ikhombisa ukuthi ukusetshenziswa kwesifundo "Amakhono Okubambisana Kweqembu" kukhuphuke ngaphezu kuka-200% eminyakeni emibili edlule.
Njengoba i-AI ibumba kabusha umsebenzi, amakhono omuntu akhethekile—ukuqonda, uzwela, nokusebenzisana—aba amakhono asemqoka angenakuthathelwa indawo. Ukuhlanganisa ukuhlaziywa komuntu ekusebenzelaneni kwansuku zonke kuyimpendulo eqhubekayo yalolu shintsho. Lapho ukuthula okufushane emhlanganweni kungakhangi ukukhathazeka kodwa ukuqaphela umcabango ojulile; lapho “ukuthatheka” kozakwenu ngemininingwane kungabonakali njengokukhetha i-nitpicking kodwa njengekhwalithi evikelayo; lapho impendulo engacacile ilimaza kancane futhi iphula izingqinamba ngaphezulu-indawo yokusebenza idlula isikhala sokuthengiselana. Iba yikilasi eliqhakazile lokuqonda nokukhula ngokuhlanganyela.
Lolu hambo, oluqala "ngokwenza amakhodi komunye nomunye," ekugcineni luhlanganisa iwebhu eqinile, efudumele yokubambisana. Iguqula yonke indawo yokungqubuzana ibe yisitebhisi senqubekelaphambili futhi ifake konke ukuxhumana namandla okukhula. Lapho amalungu eqembu engasebenzi nje ngokuhlanganyela kodwa eqondana ngempela, umsebenzi wedlula izinhlu zemisebenzi. Kuba uhambo oluqhubekayo lokufunda ngokubambisana nokuchumana. Lokhu kungase kube isu elihlakaniphe kunawo wonke lokusinda lendawo yokusebenza yesimanje: ukupholisha okujwayelekile kube okungavamile ngamandla okuqonda okujulile. #WorkplaceDynamics #PersonalityAtWork #TeamCollaboration #GrowthMindset #WorkplaceCulture #LeadershipDevelopment #EmotionalIntelligence #FutureOfWork #GoogleNews
Isikhathi sokuthumela: Aug-05-2025